Customer Success Team
Thomas Gebauer
Director Of Sales & Marketing
Raul Sanchez
Account Manager
Fernanda Silva Pacheco
Director Medical Affairs
Marina Johnson
Sales Development Manager
Your Dedicated U.S. Sales Team
At Progenesis, our U.S. Sales Team is dedicated to supporting you every step of the way. From answering questions about our genetic testing solutions to providing resources, guidance, and ongoing support, our team is here to make your experience seamless and personalized.
We’re committed to building lasting partnerships with clinics and healthcare professionals—helping you access the tools, information, and support you need to confidently serve your patients.
Have questions or need assistance? Our U.S. Sales Team is here for you.
Customer Success at Progenesis
At Progenesis, we know that timely, clear communication can make all the difference in patient care. That’s why we created our Customer Success Department — a dedicated team focused on supporting clinics with their most urgent needs.
Our Customer Success specialists work closely with your team to:
- Resolve urgent requests quickly and effectively
- Address discrepancies in results or reports
- Manage escalated cases that require immediate attention
- Ensure you have direct access to updates and answers when you need them most
This department was built with one purpose: to make sure you always have a reliable partner on the other end of the line. Whether it’s a critical case update, a billing clarification, or a time-sensitive shipment question, our Customer Success Team is here to provide fast, proactive solutions.
Your patients count on you — and you can count on us.
